Frequently Asked Questions


Exciting News: We Now Ship Internationally for Just $20!

We are thrilled to announce that our products are now available worldwide, and we're making it more accessible than ever with a flat international shipping rate of only $20. Whether you're across the ocean or on a different continent, you can enjoy our exceptional products delivered straight to your doorstep. Explore our wide range of offerings and experience the convenience of global shipping. Shop with us today, no matter where you are!

At RIKKA we strive to ship your order as quickly as possible, with most orders shipped within 2 to 3 business days. Please note that shipping times may vary depending on your location within Australia. We always do our best to get your order to you in a timely manner.

Great news! We're pleased to offer our customers in Australia and New Zealand free shipping on orders over $70 and $150, respectively. So go ahead and treat yourself to that new phone case or strap you've been eyeing - shipping's on us!

We're always here to help and the best way to get in touch with us is by using our convenient contact form, accessible at the following link. We strive to respond to all inquiries as quickly as possible, so you can get the support you need when you need it.


We've got you covered! Our selection of phone cases currently includes models for all iPhone 11 and up as well as all Samsung S21 and up models. And we're constantly expanding our product line to offer you even more options.

We want to make sure you can enjoy your new phone case or strap hassle-free, so we've created a series of helpful videos to guide you through the installation process. Check them out at the following link for detailed instructions.

We take our responsibility to the environment seriously and are dedicated to providing our customers with the most sustainable options available. For more information on our commitment to sustainability, please visit our sustainability page.

Rest assured, our phone cases are crafted from premium TPU material, ensuring their durability and longevity. As for our phone straps, we offer a variety of materials including PP, Dacron, and Cotton, each selected for their strength, comfort, and reliability.

We love sharing exciting promotions and special offers with our valued customers! To ensure you never miss out on a great deal, be sure to follow us on our social media channels. You'll be the first to know about new products, exclusive discounts, and more.

Your friend is sure to be thrilled to receive such a stylish gift! Our products make the perfect present for any occasion. Ordering as a gift is easy - just enter your friend's delivery address at checkout and we'll take care of the rest. Give the gift of quality and style with our phone cases and straps.


We stand behind the quality of our products, which is why we offer a generous 6-month warranty. For more detailed information, please refer to the following link.

No need to stress about finding the perfect fit for your phone case! Simply select the correct phone model when choosing your favourite case and we'll take care of the rest. Need help figuring out which model you have? No problem - just check the settings on your phone and you'll be good to go!

At RIKKA, we take great care in ensuring that our products are of the highest quality and free from any defects. However, we understand that occasionally issues may arise. If you receive a damaged or defective phone case or strap, please refer to the following link for instructions on how to initiate a return. We're committed to making sure you're completely satisfied with your purchase, and we'll work with you to make things right.


Keeping your phone case looking great is a breeze - just gently wipe it down with a soft cloth. It's that easy!


We're always here to help and the best way to get in touch with us is by using our convenient contact form found below or on the contact page. We strive to respond to all inquiries as quickly as possible, so you can get the support you need when you need it.

Have a different questions?

Reach out using the form below and we will endeavor to get back to you as soon as possible.

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